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Tell us a bit about yourself

I am Neetha M. Pai, and I give application support to Centralized Diagnostics Range of products for Delhi and NCR region. Roche is where I began my career. During my tenure three years, this organization has helped me develop from a college pass out, to a professional. I love reading, listening to music and experimenting with recipes in my kitchen.

Where did you study?

I have done my schooling at Delhi from St. Marks School, my graduation in General Biochemistry at Mangalore from 130 years old St. Aloysius College, and my post-graduation in Medical Biochemistry also at Mangalore from Kasturba Medical College.

Why did you decide to join Roche?

While doing my post-graduation in Medical Biochemistry, I had a desire to work for an organization of repute, and Roche gave me that opportunity. I joined as a Management Trainee and I was groomed in the best possible manner. Roche being my first organization, the values I inherited are aligned to Roche values: Integrity, Courage and Passion.

What is your current job?

I am currently working as Assistant Consultant (Application). I provide application support to Immunology and Clinical Chemistry Range of instruments. The job profile has a lot of travelling. It includes going to customer sites, to provide trainings to the customers, and also visiting sites for troubleshooting of problems faced by the customer. In addition to that, we also provide trainings to the customers with respect to basic laboratory practices. All this can be done only at the customer site; hence, it is a complete field work. At the same time, we have a lot of desk work, like documenting our site visits, and responding to customer queries over email.

What makes it such a great job?

I love my job because I find it as a new challenge every day. Every customer might have a different problem. To troubleshoot them and give customer a solution gives a great sense of victory to me, and I am sure it gives some relief to the customer as well. Another reason is the trainings, I personally love trainings. There are different kinds of customers whom I have trained. Some are well versed with automation, and learn easily. However, when I train users who have no knowledge of automation and every bit of information I give is new to them and when these users become experts in using our instruments, I consider it as my success and it again gives me a sense of victory.